Job Summary: As a Cheese Shop Representative, you'll provide a well-stocked, well-maintained department while providing superior customer service. You'll prepare, package, and merchandise fresh cheese on a daily basis while maintaining all food safety and sanitation standards.

Key Responsibilities & Essential Functions:

• Customer Service / Sales:

• Provides superior customer service
• Takes orders from customers by telephone or in person
• Answers customer questions regarding products; assists them with selections
• Uses suggestive selling techniques and basic product knowledge to meet customer needs and build sales

• Food Service:

• Prepares, packages, merchandises fresh product effectively
• Slices, packages, labels, rotates, and culls products for poor quality
• Assists in technical areas as needed (e.g., basic set-up and clean-up processes)

• Food Safety:

• Cleans and sanitizes display cases
• Operates / maintains equipment properly
• Complies with H-E-B food safety and sanitation standards, and department / Store operating procedures

The responsibilities and essential functions outlined above describe the general nature and level of work assigned to this position. This is not an exhaustive list of all duties, responsibilities, and skills required. Duties and responsibilities may be modified at any time based on business needs. Employees may be required to perform other job-related tasks as requested by their supervisor, subject to reasonable accommodations.

Qualifications & Key Requirements:

Work Experience:

Knowledge/Skills/Abilities:

Understanding and knowledge of top cheese families and selections - Required

Knowledge of computer systems and equipment (e.g., PC, symbol, scales, label machine) - Required

Strong customer service skills - Required

Communication and interpersonal skills - Required

Reading and writing skills - Required

Planning and organizing skills - Required

Education:

HS Diploma or GED or equivalent - Required

Licenses/Certifications:

Completion of Company Orientation, and food safety and sanitation training Upon Hire - Required

Completion of all necessary department training - Required

Physical Demands & Working Conditions:

Function in a fast-paced, retail environment, in detailed and precise tasks

Work with Customers, staying attentive to their needs

The work environment characteristics described here are representative of those a Partner encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Last revised: 8/1/2021