Job Summary: A Cake Decorator Expert, you'll apply a mastery of skills in a specialized area, and maintain quality of products. You'll rely on experience and judgment to plan and accomplish assigned goals, serve as a resource to others to resolve complex issues, and train future Cake Decorators.


Key Responsibilities & Essential Functions:

• Customer Service:

• Assists customers with bakery products and purchases
• Uses suggestive selling techniques to meet customer needs and to build department sales

• Production:

• Masters all specialty cakes, sculpture cakes, signature cakes, and H-E-B wedding cakes
• Handles and masters custom orders by request
• Reads / executes daily production list through cake flow
• Properly tops / finishes all cake goods to create a fresh and appetizing presentation
• Maintains product integrity through proper handling of product
• Ensures quality control of all products before sending to sales floor
• Ensures cake product reaches the showcase and tables at the prescribed times
• Trains future Cake decorators
• Performs Cake Decorator duties

• Food Service:

• Organizes back storage room, freezer, walk-in, DSD inventory, wrap, supplies and production area
• Assists with inventory control, including loading, unloading, moving, and storing products

• Food Safety:

• Maintains sanitation in work area
• Complies with H-E-B food safety and sanitation standards
• Ensures all products comply with H-E-B code dating policy
• Ensures productivity standards are met without compromising product quality
• Ensures potentially hazardous foods are maintained under appropriate temperatures

The responsibilities and essential functions outlined above describe the general nature and level of work assigned to this position. This is not an exhaustive list of all duties, responsibilities, and skills required. Duties and responsibilities may be modified at any time based on business needs. Employees may be required to perform other job-related tasks as requested by their supervisor, subject to reasonable accommodations.

Qualifications & Key Requirements:

Work Experience:

3+ years Experience in Bakery specialization - Preferred

6+ months experience in cake decorating - Required

Knowledge/Skills/Abilities:

Working knowledge of the use of cake decorating equipment, mixes, icings, ingredients, etc. - Required

Knowledge of H-E-B systems - Required

Strong customer service skills - Required

Communication and interpersonal skills - Required

Reading and writing Skills - Required

Ability to work in / keep up with fast-paced production level - Required

Education:

Licenses/Certifications:

Cake Works 1, 2, and 3 training; wedding cake certification - Required

Completion of food sanitation and safety training, eCommerce Online Ordering training, and other assigned e-learning modules - Required

Physical Demands & Working Conditions:

Function in a fast-paced, retail environment, in detailed and precise tasks

Work with Customers, staying attentive to their needs

Constantly stand, reach at waist, grasp

Occasionally walk, reach at overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, arm push / pull, pinch, utilize fine motor skills

Occasionally be exposed to wet, cold, hot conditions, and loud noise

Demonstrate the ability to lift up to 40 lbs

Demonstrate the ability to manage in excess of 25 lbs

While there may be exceptions, the measurements noted are generally defined as--Constantly: 5.5+ hours per 8-hour day; Frequently: 2.5 - 5.5 hours per 8-hour day; Occasionally: 0 - 2.5 hours per 8-hour day

It is Partners' responsibility to never lift beyond their own safe lifting limit. If an item is too heavy to lift, push or pull, and / or carry, the Partner must break the box down into lighter, smaller, more manageable components, or ask for assistance from another Partner or a manager.

The work environment characteristics described here are representative of those a Partner encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Last revised: 10/1/2018